Short answer: We provide a 1-hour arrival window and send a text when we’re en route. Want extra notice? Ask us to enable “text before entry” on your account.
What to expect
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Day-of reminder: We’ll confirm your 1-hour window the morning of service
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On-my-way text: You’ll get a message when your pro is driving to you
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If running behind/ahead: We’ll update you promptly with a new ETA; if it no longer works, you can reschedule at no charge
Pro tips for a smooth arrival
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Add gate/buzzer codes, parking notes, and pet info to your booking
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If you won’t be home, share key/lockbox/concierge instructions
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Prefer the first slot of the day for the tightest timing? Tell us and we’ll try to accommodate
Safety note: For everyone’s safety, if we encounter an unsafe situation (e.g., unsecured aggressive pet), we’ll pause and contact you to reschedule.
