We strive to provide consistency by assigning you a regular
cleaning professional who learns your preferences and home layout. However, due to
scheduling, illness, or vacation, we may occasionally send a different qualified cleaner.
All our cleaning professionals: – Follow the same detailed cleaning checklist – Have
access to your service preferences – Are trained to our high standards – Are fully
background-checked and insured.
If you have specific requests or concerns about cleaner consistency, please let us know
and we’ll do our best to accommodate.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Stellar Spaces certified cleaner
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
You can submit a password change request on the customer login page at #
You can submit a password change request on the customer login page at #
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Log into your account at # and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Cleaning time depends on your home size, service type, and
current condition:
Standard Cleaning: 1-2 bedrooms: 1.5-2.5 hours, 3-4 bedrooms – 2.5-4 hours 5+
bedrooms – 4-6 hours
Deep Cleaning: – Add 50-75% more time to standard cleaning estimates
Move-in/Move-out: – Add 75-100% more time to standard cleaning estimates
We’ll provide a more accurate estimate when you book based on your specific needs
and home details.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #
We provide services for all of
If you live in Dallas Zip Codes 75211, 75208, 75212 or 75203 and it’s outside of the neighborhoods shown, contact us prior to booking please.
Our standard cleaning focuses on maintaining your home’s
cleanliness with regular tasks like dusting, vacuuming, mopping, and
bathroom/kitchen cleaning.
Our deep cleaning is more comprehensive and includes everything in standard
cleaning
PLUS: – Inside appliances (oven, refrigerator, microwave) – Baseboards and
window sills – Light fixtures and ceiling fans – Inside cabinets and drawers (exterior) –
Detailed bathroom grout cleaning – Behind furniture and appliances
Deep cleaning is recommended for first-time services, seasonal cleaning, or when you
haven’t had professional cleaning in 0ver 3 months.
We do offer extra services a la carte of the items mentioned above, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Our move-in/move-out cleaning is our most thorough
service, perfect for transitions. It includes everything in our deep cleaning service
PLUS: – Inside all cabinets and drawers – Inside all appliances (including dishwasher
filter) – All interior windows – Light switch plates and outlet covers – Detailed baseboard
and trim cleaning – Closet cleaning (if empty)
This service ensures your new home is spotless or helps you get some or all of your security deposit
back when moving out.