HOW CAN WE HELP STEVENS PARK, WINNETKA, BISHOP ARTS DISTRICT ?

Short answer: We provide a 1-hour arrival window and send a text when we’re en route. Want extra notice? Ask us to enable “text before entry” on your account.

What to expect

• Day-of reminder: We’ll confirm your 1-hour window the morning of service

• On-my-way text: You’ll get a message when your pro is driving to you

• If running behind/ahead: We’ll update you promptly with a new ETA; if it no longer works, you can reschedule at no charge

Pro tips for a smooth arrival

• Add gate/buzzer codes, parking notes, and pet info to your booking

• If you won’t be home, share key/lockbox/concierge instructions

• Prefer the first slot of the day for the tightest timing? Tell us and we’ll try to accommodate

Safety note: For everyone’s safety, if we encounter an unsafe situation (e.g., unsecured aggressive pet), we’ll pause and contact you to reschedule.

Short answer: We do our best to send the same professional for every recurring visit. When life happens (vacation, illness, schedule changes), we may assign a different vetted house cleaner job pro—always with your preferences/your notes in hand so results stay consistent.

How we keep your clean consistent

• Primary assignment: Recurring clients are matched with a regular cleaner whenever possible.

• Your Home Profile: We maintain room-by-room notes, preferred products, access/parking details, and pet info so any Oak Cliff house cleaner job pro can follow your preferences.

• Checklist quality control: Every visit follows our professional cleaning standards, backed by our 24-hour satisfaction touch-up policy.

• Trusted people only: All cleaners are locally vetted, background-checked, insured, and trained to our standards.

If your regular pro isn’t available

• We’ll notify you in advance and offer options: proceed with an equally qualified cleaner or reschedule to wait for your preferred pro.

• If you’d like, we can set up a “primary + backup” arrangement so you’re familiar with the two people most likely to service your home.

Have a strong preference for the same person?
Tell us at [email protected] and we’ll flag your account. We can often optimize your time slot to increase the likelihood that your favorite cleaner is available.

Not happy with a switch?
Contact us within 24 hours. We’ll make it right with a touch-up or a quick re-clean according to our guarantee.

Short answer: Yes. Oak Cliff house cleaning job pros are vetted, background-checked, and insured, and every visit is backed by our 24-hour satisfaction touch-up policy.

How we vet and safeguard

• Background checks & ID verification: We screen for identity, criminal history, and eligibility to work.

• Training & standards: Pros are trained on our checklist-based process and care protocols for historic homes and hardwoods.

• Insured (and, where applicable, bonded): We carry active coverage for your protection.

• Secure access: We follow a key/door-code protocol and store home notes (pets, entry, parking) in your Home Profile so instructions are followed without oversharing.

Consistency with accountability

• We aim to send the same primary cleaner for recurring visits; if they’re unavailable, a qualified backup comes with your preferences in hand.

• If anything’s missed, tell us within 24 hours and we’ll return to make it right—free.

Your part (optional but helpful)

• Share any “do-not-touch” items, alarm instructions, and pet details in your booking notes.

• You don’t need to be home—just let us know how to access the property.

Still have questions? Email [email protected] and we’ll walk you through our vetting and safety protocols.

Short answer: Tell us and we’ll make it right. Report issues within 7 days (quality) or 48 hours (damage), and we’ll resolve with a free re-clean or refund per our guarantee, and repair/replace anything we damage.

How to report (fastest way)

• Call/Text or Email [email protected] with your order #, a brief description, and photos if helpful.

• If the team is still on site, you can also speak to them and email us so we can document and respond quickly.

How we resolve different situations

• Quality concern / missed areas
  We’ll schedule a free touch-up of the affected areas (same scope) at the earliest slot. Still not right after the re-clean? We’ll refund in full to your original payment method. (Report within 7 calendar days.)

• Running late or arrival issues
  We’ll update you ASAP with a new ETA. If the new time doesn’t work, you can reschedule for free or cancel with a refund.

• Damage or breakage
  We’re insured. Report within 48 hours and we’ll repair, replace, or reimburse as appropriate. Please leave the item as-is for assessment and photos.

• Access problems (locked out/no entry)
  We’ll try to reach you. If we can’t begin service, our no-entry policy may apply; we’ll work with you to reschedule the visit.

• Safety concerns (pets, hazards, illness, aggression)
  For everyone’s safety, our team may pause and contact you. We’ll help reschedule once conditions are safe.

• Scope mismatch (needs more time/add-ons)
  We’ll check in before proceeding. You can approve extra time, adjust the scope, or reschedule—no surprise charges.

What helps us help you

• Include entry details (codes, parking, concierge), pet notes, and any priority areas in your booking.

• If something’s off during the visit, call it out right away—most issues are solved on the spot.

We’re committed to a smooth, stress-free clean. If anything falls short, we’ll own it and fix it. Reach us anytime at [email protected].

Short answer: Yes. Payments are processed by Stripe, a PCI-DSS Level 1 provider (the highest industry standard). We never store your full card number—only a secure token—and all traffic to our site is encrypted (HTTPS/TLS).

How your payment stays protected

• Direct to Stripe: When you enter a card, the details go straight to Stripe via a secure form. We receive only a token, plus the card brand, last 4 digits, and expiry for receipts.

• No local storage of card numbers: We can’t see or retrieve your full card data.

• Encrypted in transit: Our website and customer portal use HTTPS/TLS end-to-end.

• Access controls: Only authorized staff can view limited billing metadata (never full card details) to help with scheduling, refunds, or receipts.

• Fraud & compliance: Stripe continuously monitors for fraud and maintains independent security certifications and audits.

What we don’t do

• We don’t accept card numbers over email, chat, or voicemail.

• We don’t sell your personal data.

• We don’t charge for extras without your approval (policy exceptions like late cancel/no-entry aside).

Refunds & credits

• Refunds go back to your original payment method through Stripe. Account credits live in your portal and auto-apply to future bookings.

Your part (simple best practices)

• Use a strong, unique password for your customer account.

• Don’t share card details by email or text; use the Customer Portal instead.

Have a security question or spotted something odd? Email [email protected] and we’ll help right away.

Yes they do. We run a detailed nationwide, Dallas county and city background check on all applicants as one of the many steps in our pre-screening process.  Book today and know your house is in good hands.

Our 100% Happiness Guarantee: If we miss the mark, tell us within 7 calendar days. We’ll re-clean the affected areas for free. If you’re still not satisfied after the re-clean, we’ll issue a full refund.

How it works

1. Report it within 7 days: email [email protected] with your order number, what was missed, and photos if handy.

2. Re-clean: we’ll schedule a focused touch-up (same scope/areas) at the earliest available time.

3. Still not right? We’ll refund to your original payment method. (Banks typically take 5–10 business days to post refunds.)

What’s covered

• Standard, Deep, and Move-In/Out cleans booked directly with Oak Cliff Clean (including any paid add-ons).

• If we’re significantly late or need to cancel, you may choose a free reschedule or a refund.

What isn’t covered

• Areas/items not included in the original booking or inaccessible during service.

• Permanent issues (e.g., discoloration, etching, hard-water staining, mold, pest/biohazards) or post-construction debris unless booked for that scope.

• Requests made after 7 days, or after another company/you have cleaned the same areas.

• Situations where additional time was clearly needed and declined at check-in (we’ll always quote added time first).

Vouchers & deal-site purchases
Refunds for marketplace vouchers are handled by the marketplace. We’ll promptly confirm non-coverage or quality issues to help expedite.

Prefer store credit?
You can opt for Oak Cliff Clean credit instead of a refund—never expires.

Damage concerns
We’re insured. Please report any breakage within 48 hours so we can repair/replace or reimburse. (Handled separately from satisfaction refunds.)

Have questions? Reach us at [email protected]—we’ll make it right.

Short answer: It’s not a penalty—it covers the extra time, supplies, and sanitation needed to clean pet-friendly homes to our standards and keep other clients allergy-safe.

What the fee covers

• Extra labor: Additional passes on floors, baseboards, upholstery edges, and under furniture to remove hair/dander.

• Tool upkeep: Brush/roller cleanouts, HEPA bag & filter changes, and separate microfiber laundering to prevent cross-contamination.

• Allergy-aware protocols: Pet-safe enzyme spotters (non-biohazard), odor neutralizers, and PPE when appropriate.

• Scheduling buffer: Prevents tracking hair from one home to another and keeps us on time for the next client.

When it applies (and when it may not)

• Applies: If pets live in the home or are present on cleaning day. (It’s one fee per visit, not per pet.)

• May adjust with notice: Multiple pets or heavy shedding that requires additional labor—we’ll confirm with you first before adding time.

• Often waived: If pets are off-site for the visit and there’s minimal pet evidence (e.g., hair/dander is already under control). Just note this at booking.

How to help minimize costs
Brush high-shed pets the day before, tidy toys/bedding, and note any “do not disturb” areas so we can clean efficiently.

Have questions or think the fee was applied in error? Email [email protected] and we’ll review and adjust.

Short answer: Credits live in your account and auto-apply to your next booking before your card is charged. Any leftover credit stays on your account for future visits.

Two easy ways to use them

• During booking: On the checkout page, your Available Credits will appear and be applied automatically. You’ll see the updated total before you confirm.

• Already booked something? No problem—credits will apply to your next upcoming appointment on our end.

How credits work

• If your credit covers the full amount, you’ll pay $0 and any remaining balance stays on your account.

• If your credit partially covers the booking, your card is charged for the difference.

• Credits can be used on standard, deep, and move-in/out cleans and most add-ons.

• Tips are optional and aren’t paid from credits—those are charged to your card if you choose to tip.

Check your balance

1. Log in to your Customer Portal

2. Click your name → Billing / Credits (or Wallet) to view history and remaining balance

Good to know

• Credits from refunds or voucher conversions never expire.

• They apply to future appointments only (not past/completed visits).

• One discount source per booking—credits don’t stack with promo codes. If you have both, we’ll apply credits first.

Sorry, you cannot apply a coupon to an existing booking. If you forgot to apply your coupon, contact us on the day of your booking so we can apply it on our end. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

Short answer: We place a temporary authorization (hold) on your card on the day of service and capture payment after the job is complete. If anything needs extra time or add-ons, we’ll ask first—no surprise charges.

How billing works

• Pre-auth hold: A temporary hold confirms your booking and prevents fraud

• Final charge: After service, we adjust for any approved changes and capture the actual amount

• Credits & vouchers: Apply first before any card charge

• Tips: Optional and shown at checkout; not taken from credits unless you ask

If a hold is still showing

• Banks typically release holds in 3–7 business days (varies by bank). If you see both a hold and the final charge temporarily, the hold will fall off automatically.

Adding time or extras

• Need more time for best results? We’ll confirm with you before proceeding

• Decline extra time? We’ll focus on priority areas within the original booking

Security & privacy

• Cards are processed by a PCI-compliant provider; we don’t store full card numbers

• Update cards anytime in your Customer Portal → Payment Methods

Have questions about a specific charge or reschedule? Email [email protected] and we’ll sort it out right away.

Short answer: A card on file lets us secure your appointment, verify identity, and cover anything the voucher doesn’t include (only if you approve or if a policy fee applies). Your voucher is always applied first.

What the card is used for

• $0 bookings: Most voucher redemptions show $0 due at checkout—your card simply stays on file.

• Small temporary hold: Our processor may place a small, temporary authorization to verify the card; it disappears automatically.

• Only charged if…

  1. You add upgrades/add-ons or extra time and approve it,

  2. Tips you choose to leave,

  3. Applicable taxes/fees not covered by the voucher (e.g., parking, pet fee, travel),

  4. Late cancel/no-entry per our posted policy.

What vouchers typically cover (and don’t)

• Cover: The service and scope listed on the voucher (e.g., standard clean up to X rooms/hours).

• Don’t cover: Unlisted add-ons (inside oven/fridge/cabinets, heavy build-up), extra labor beyond the voucher, tips, and some fees. If more time is needed, we’ll ask you first.

Security & privacy

• We never see or store full card numbers. All payments run through a PCI-compliant, encrypted processor.

• We don’t make changes or charge for extras without your OK (policy fees aside).

Not comfortable adding a card?
If your voucher came from a marketplace, you can request assistance/refund through them. Otherwise, email [email protected]—we can discuss alternatives or convert to account credit for future use.

Questions about what your voucher includes? Send the code and your address to [email protected] and we’ll confirm exactly what’s covered before you book.

Short answer: It’s our most detailed top-to-bottom service. It includes everything in a Deep Clean plus full interior wipe-down of empty cabinets, drawers, closets, and inside major appliances and interior windows/tracks—so the home is truly “reset” for the next resident.

What’s included (when spaces are empty & accessible)

Whole home

• Detailed dusting (ledges, trim, doors, reachable vents/returns, light switches, outlet plates)

• Baseboards & door frames wiped

• Interior windows (glass, sills, tracks) and mirrors

• Floors: thorough vacuuming and mopping (including edges where reachable)

• Closets & pantries: shelves/rods wiped, floors vacuumed/mopped

Kitchen

• Inside & outside of cabinets/drawers (must be empty)

• Inside appliances: refrigerator, freezer, oven, microwave; stovetop & hood exterior

• Countertops & backsplash wipe-down; sink & faucet polished

• Exterior of dishwasher and other appliances

Bathrooms

• Showers/tubs, doors, and fixtures detailed (soap scum/hard-water removal as feasible)

• Toilets (full exterior + interior), sinks, vanities, and mirrors

• Inside & outside of vanity cabinets/drawers (must be empty)

Laundry/utility

• Exterior of washer/dryer; inside on request if empty

• Utility sink and reachable surfaces wiped

Want something extra (e.g., blinds slat-by-slat, inside washer/dryer, inside window screens)? Add these as à la carte items at booking.

What’s not included (but often available as add-ons)

• Chandeliers, delicate collectibles, or fixtures beyond 2-step stool reach

• Post-construction dust, mold, pest/biohazard cleanup, or trash/box hauling

• Moving heavy appliances/furniture; we clean around/under if safely movable

Move-In vs. Move-Out (how they differ)

• Move-Out: Ideal when the home is vacant and cabinets/appliances are empty. Helps meet typical lease/closing standards (we can align to a landlord/realtor checklist if you share it).

• Move-In: Same scope focused on sanitizing for you before belongings arrive. Please ensure utilities are on so we can run hot water and lighting.

Time & pricing

This service requires significantly more time than a Standard or Deep Clean (lots of interiors and detail work). Your quote is based on size + condition; if more time is needed to reach move-ready results, we’ll check with you first—no surprise charges.

How to prep for best results

• Home vacant or surfaces cleared (empty all cabinets, fridge/freezer, drawers, and closets)

• Utilities on (water & power)

• Defrost unplugged fridge/freezer 24 hours prior (if applicable)

• Share any priority checklist from your landlord/realtor in advance

• Add access/parking notes and pet info (if pets are present) to your booking

Quality guarantee

If we miss something within the original scope, email [email protected] within 7 days and we’ll return to make it right. While we can’t guarantee a deposit outcome (every landlord’s standard differs), we’ll match our work to the checklist you provide.

Questions or want help picking add-ons? Send your address, square footage, and timing to [email protected]—we’ll tailor the estimate to your move.

Short answer: Enter your code at checkout or add it to your account under Redeem Voucher—it’ll auto-apply to your next booking.

Use it during booking

1. Start a booking at our Book Now page.

2. Choose your service, date, and time.

3. In the price summary, click Redeem voucher / Promo code (wording may vary).

4. Enter your code and select Apply—you’ll see the discount before you confirm.

5. Complete your booking.

Add it to your account (to use later)

1. Log in and click your name (top right).

2. Select Redeem Voucher and enter your code.

3. The system will automatically apply it to your next appointment.

Good to know

• Codes apply to future appointments only (not to past/completed visits).

• In most cases, one code per booking and no stacking—check your offer’s fine print.

• Some codes are limited to specific services, add-ons, or minimums; if a code isn’t working, it’s usually one of these reasons.

Troubleshooting tips

• Double-check spelling (look out for 0 vs O, 1 vs I).

• Confirm the expiration date and eligible service.

• Still having trouble? Email [email protected] with your code and the service you’re booking—we’ll get it applied or issue next steps.

Have a deal-site voucher instead of a promo code?
Add it via Redeem Voucher in your account or at checkout. If you’re outside our service area, please contact the marketplace for a refund and we’ll happily confirm non-coverage to speed it up.

Need a reset because you’re locked out?

1. Go to the Customer Login page.

2. Click “Forgot password?”

3. Enter the email you used to book with us.

4. Check your inbox for “Reset your Oak Cliff Clean password.” (Peek at spam/junk; the link is time-limited for security.)

5. Click the link and create a new password.

Already logged in and just want to change it?

1. Open My Account → Settings/Security

2. Select Change Password

3. Enter your current password, set a new one, and Save.

Didn’t get the reset email?

• Give it a couple of minutes and refresh.

• Check spam/junk and Promotions.

• Make sure you typed the same email on your account.

• Still nothing? Email [email protected] from your account email and we’ll send a fresh, secure reset link.

Security note: We can’t see your password and we won’t change it over the phone. For a strong password, use 12+ characters and avoid reusing it from other sites.

Short answer: Update it in your Customer Portal—both in your Account Profile and on each upcoming booking. Or email us and we’ll handle it for you.

Update it yourself (best way)

1. Log in to your Customer Portal.

2. Go to My Account → Profile/Addresses and update your primary address; Save.

3. Go to Bookings → Upcoming, select the appointment, and choose Edit Service Address.

4. Confirm the map pin, add entry details (gate/buzzer codes, parking, concierge instructions, pets), and Save.

Prefer we do it?
Email [email protected] with your new address and the date of your next appointment. We’ll update your booking and send a confirmation.

Timing matters
Please update at least 24 hours before your visit so we can adjust routing and arrival windows. Same-day changes: email us ASAP so we can try to accommodate.

If you moved outside our service area
We’re hyper-local to Oak Cliff. If your new address is out of area, we’ll offer options—transfer your booking/voucher to someone in-area, convert to store credit, or help with a marketplace refund if applicable.

Pricing note
Rates and travel fees may adjust with a new location. If anything changes, we’ll confirm with you before proceeding.

Apartment/condo?
Include building name, unit #, buzzer/gate codes, parking instructions, and elevator access so your team can arrive smoothly.

Short answer: Log in, add your new card under Payment Methods, and set it as Default. That card will be used for your next appointment.

Update your card (step-by-step)

1. Log in to your Customer Portal.

2. Click your name (top right) → Billing / Payment Methods.

3. Select Add New Card and enter the details.

4. Save, then set the new card as Default.

5. (Optional) Remove the old card.

During checkout instead?
On the payment step, choose Add new card. When you complete the booking, it’ll save and become your default.

Upcoming appointments

• If you update your default card before your service, we’ll use it for the hold/charge.

• Payments already captured for completed jobs can’t be moved to a different card retroactively.

Security & privacy
We don’t store full card numbers. All payments run through a PCI-compliant processor with encrypted, tokenized card data. For safety, we can’t change cards over the phone—please use the secure portal.

Common questions

• Multiple cards on file? Yes—mark the one you want as Default.

• Card keeps declining? Double-check billing ZIP/CVV and available funds, or call your bank to approve the charge.

• Have a voucher/credit? You can still add a card; it’s used only for any remaining balance, add-ons, or fees.

Need help? Email [email protected] and we’ll walk you through it.

Short answer: Plans change—we get it. You can reschedule or cancel up to 24 hours before your appointment at no charge. With less than 24 hours’ notice or no-entry/lockout, a $79 fee applies to cover reserved team time.

How to make a change (fastest)

1. Log in to your Customer Portal → Bookings → Upcoming

2. Choose Reschedule or Cancel and follow the prompts

3. You’ll get an instant confirmation by email (and text if enabled)

What counts as no-entry/lockout

• We can’t access the property (wrong code, key not available, concierge refusal)

• Unsafe conditions (aggressive pet, hazards)

• You’re home but decline service on arrival

Fair exceptions

• Illness in your household or ours—email us and we’ll waive the fee

• Severe weather or power/water outage at the service address

Recurring clients

• Skipping a visit? No problem. Your recurring discount stays active as long as the cadence resumes within 60 days.

Heads-up: If we arrive and the scope requires significantly more time than booked, we’ll ask before adding time or help you reschedule—no surprise charges.

Short answer: It depends on your home’s size, current condition, and service type. First visits usually take longer; recurring visits are faster once we learn your home.

Typical on-site time ( standard clean )

• 1–2 bedrooms: ~1.5–2.5 hours

• 3–4 bedrooms: ~2.5–4 hours

• 5+ bedrooms: ~4–6 hours

If we send a two-person team, the on-site time is roughly half (e.g., 3 labor-hours = 1.5 hours with two pros).

For deeper scopes

• Deep Clean: add ~50–75% more time than a standard clean.

• Move-In/Move-Out: add ~75–100% more time than a standard clean.

What can make a visit longer or shorter

• First visit or long gaps since the last professional clean

• Build-up (hard water, soap scum, grease, pet hair)

• Extra detail work or add-ons (inside oven/fridge/cabinets, blinds, baseboards)

• Clutter/organization needs vs. clear surfaces and easy access

How we set expectations

• We’ll give you a personalized estimate at booking based on your home details.

• We bring all professional supplies and equipment (eco-friendly options available).

• If we ever believe more time is needed than quoted, we’ll check in with you first—no surprise charges.

Want to help it go faster?
Clear counters and floors, secure pets, and run/empty the dishwasher so we can focus on the detailed standard clean .

Have questions about your specific home? Email [email protected] with your square footage, bedrooms/baths, and any add-ons you’re considering—we’ll tailor the estimate.

Short answer: Head to our Book Now page, choose your service and time, enter your address and notes (pets, access, priorities), and confirm. It takes about a minute, and you’ll get instant confirmation.

Step-by-step

1. Start a booking on our website (Book Now).

2. Choose your service: Standard Clean , Deep, or Move-In/Out. (First visit or 60+ days since your last professional clean? Pick Deep Clean or we’ll recommend extra time at checkout.)

3. Select home details: bedrooms, bathrooms, and any add-ons (inside oven/fridge, baseboards, blinds, etc.).

4. Pick a date & time that works for you.

5. Enter your address (we’re hyper-local to Oak Cliff—Bishop Arts, Kessler Park, Stevens Park, Winnetka Heights, and nearby).

6. Add notes we should know: entry/parking instructions, alarm codes, and pet info.

7. Apply any promo/voucher/credits (they apply before your card is charged).

8. Secure with a card (encrypted via our PCI-compliant processor).

9. Confirm—you’ll receive an email receipt + portal login and (if enabled) text reminders.

After you book

• Manage or reschedule anytime from your Customer Portal.

• We bring all professional supplies & equipment (eco-friendly options on request).

• Want the same pro each time? Tell us—we’ll flag your account and try to keep consistency.

Pro tips for a great first visit

• Clear counters/floors and secure pets so we can focus on detailed cleaning.

• List your priority areas in notes (e.g., “focus on bathrooms & kitchen”).

• If we believe more time is needed than quoted, we’ll check with you first—no surprise charges.

Questions or prefer to book by email? Reach us at [email protected] and we’ll set it up for you.

Short answer: Book once and we’ll automatically create your account and email you a link to set your password. Prefer to set it up first? You can sign up in the Customer Portal anytime.

Two easy ways

A) Book first (automatic)

1. Complete a booking on our site.

2. Check your email for “Welcome to Oak Cliff Clean”.

3. Click the link to set your password and you’re in.

B) Create it before booking

1. Go to the Customer Portal and click Create Account / Sign Up.

2. Enter your name and email, set a password, and verify via the email we send.

3. Add your address, notes (access, pets, priorities), and payment method if you like.

Pro tips

• Already booked but don’t see the welcome email? Use “Forgot password?” with the same email you used to book.

• Getting “email already in use”? That means you already have an account—just reset your password.

• Booking on behalf of someone else or using a voucher/credit? Create an account with the recipient’s email so everything links correctly.

Need help? Email [email protected] and we’ll get you set up in seconds.

Short answer: We’re hyper-local to North Oak Cliff Dallas so we can keep quality high and arrival windows tight. If you’re in Bishop Arts, Kessler Park, Stevens Park, Dells or Winnetka Heights, you’re in our core service area. We also cover much of 75208 and 75211, with limited pockets of 75203 and 75212.

Quick ways to check

• Fastest: Start a booking on our site and enter your address—the system will confirm coverage before you finalize.

• Not sure / borderline? Email [email protected] with your full address and preferred date; we’ll verify and reply promptly.

Neighborhoods we regularly serve

• Bishop Arts District

• Kessler & Kessler Park

• Stevens Park (Heights & Village)

• Winnetka Heights

• Nearby blocks within central North Oak Cliff

If you’re outside our map

• We’ll suggest the closest availability, add you to our nearby openings list, or help transfer your voucher/credit to someone in-area.

• If we expand routes that include your address, we’ll reach out right away.

Tip: Add gate/buzzer codes, parking notes, and any pet details when you book—this helps us confirm access and accurate routing.

Short answer:

• Standard Cleaning = upkeep: the routine tasks that keep your home looking great week to week.

• Deep Cleaning = reset: everything in Standard plus extra detail work (baseboards, fixtures, grout, inside appliances, etc.). It takes longer and is ideal for first visits or when it’s been a while.

What’s included

Standard Cleaning (maintenance)

• General dusting of accessible surfaces

• Wipe countertops & exterior appliance fronts

• Clean/sanitize bathrooms (toilets, sinks, showers/tubs)

• Kitchen wipe-down (stovetop, backsplash spots, sink)

• Mirrors, switches, high-touch spots

• Vacuum/mop floors

• Make beds, tidy common areas

• Trash removal

Deep Cleaning (top-to-bottom reset) — includes everything above, plus:

• Baseboards, door frames, and trim detailed

• Light fixtures & ceiling fans (reachable with a 2-step stool)

• Window sills, tracks, and ledges thoroughly cleaned

• Cabinet fronts & hardware; inside cabinets/drawers on request (emptied)

• Detailed bathroom attention (heavier soap scum, grout lines)

• Behind/under furniture & appliances (when safely movable/accessible)

• Inside appliances: oven, refrigerator, microwave

Prefer to pick and choose? All Deep items are also available à la carte as add-ons during booking.

Which should I choose?

• Choose Deep Cleaning if it’s your first visit, it’s been 60+ days since your last professional clean, you’re preparing for guests, or you want a seasonal reset.

• Choose Standard Cleaning for recurring maintenance after we’ve already done a Deep (or your home is already in great shape).

Time & price

Deep Cleanings require more time (and are priced accordingly). If we arrive and see that extra time is needed for the results you want, we’ll check with you first—no surprise charges.

A few practical notes

• Safety limits: we don’t use tall ladders; reachable areas only.

• Heavy/fragile items and fixed appliances are cleaned around unless they can be moved safely.

• Post-construction, mold, or biohazard cleanup isn’t included—ask about specialized options.

Still not sure which is right for you? Email [email protected] with a few photos and your priorities—we’ll recommend the best fit.

Short answer: Prices are shown instantly online. Select your bedrooms/bathrooms and service type (Standard, Deep, or Move-In/Out) and you’ll see your exact price before you book.

How pricing works

• Home size: We price primarily by bed/bath count (which maps to labor time).

• Service type:

  • Standard Clean = maintenance clean (lowest price)

  • Deep Cleaning = more detail time (priced higher)

  • Move-In/Move-Out = most detailed, includes interiors (highest)

• Add-ons (optional): Inside oven/fridge, inside cabinets, blinds, baseboards, etc. You’ll see the add-on prices at checkout.

• First visit / long gaps: May require a Deep Clean or added time for best results—we’ll ask before adding time.

• Special circumstances: Pet fee, paid parking, or travel beyond our core area may apply; if so, it’s shown or confirmed in advance.

Savings & credits

• Recurring discounts: Ongoing weekly/biweekly/monthly clients save up to 20% (applied automatically after your first clean).

• Vouchers/credits/promo codes: Apply before your card is charged and will be reflected at checkout.

No surprises promise
If we arrive and see that more time is needed than quoted to reach the results you want, we’ll check with you first—no surprise charges.

Want a quick quote now?
Start a booking, choose your service and bed/bath count, and you’ll see pricing instantly—no commitment required. Or email [email protected] with your address, bed/bath count, and any add-ons you’re considering, and we’ll tailor it for you.

Short answer: Yes. We bring everything needed—professional tools, products, and equipment—so you don’t have to lift a finger. Prefer specific brands or green/fragrance-free options? Just tell us in your notes.

What we bring (every visit)

• Professional tools & equipment: High quality vacuum, microfiber cloths/mops, non-scratch scrubbers, and dusting tools.

• Effective, home-safe products: Bathroom/kitchen cleaners, glass/stainless, floor solutions, and general disinfectants.

• Eco-friendly options: We can use low-odor, fragrance-free, or plant-based products on request.

Have preferences or sensitivities?

• Add your requests in the booking notes (brand preferences, scent-free, pet-safe, stone-safe for marble/granite, etc.).

• We’ll follow your instructions and document them in your Home Profile for future visits.

Want us to use your products or equipment?

• Happy to—just leave them out with a note (e.g., “Use our Bona on hardwoods”).

• Heads-up: results depend on the product provided, and we may skip mixing unfamiliar chemicals for safety.

Specialty or add-on tasks

• Inside oven/fridge, baseboards, blinds, or post-construction require extra time/products—select add-ons at booking and we’ll come prepared.

Questions or special requests? Email [email protected] and we’ll tailor the kit to your home.